Terms of Service

Last updated: 2026

1. Acceptance of Terms

By creating an account or using Skillverse (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Description of the Service

Skillverse is a software platform connecting activity providers (coaches, instructors, studios — "Providers") with the families they serve ("Parents"). The Service includes a Provider dashboard, a Parent dashboard, a shared Marketplace, and related features described on the Skillverse website. Skillverse provides the software only — it is not a party to, and assumes no responsibility for, the actual coaching, instruction, or activities delivered by Providers to families.

3. Accounts

  • You must provide accurate information when creating an account and keep it up to date.
  • Providers, Parents, and Staff each have distinct account types with different access levels, as described in the Service.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • Skillverse may suspend or terminate any account that violates these Terms, at Skillverse's reasonable discretion.

4. Subscription Plans & Billing (Providers)

  • Skillverse offers subscription plans (currently Starter, Growth, and Studio) at the pricing shown at signup or on the pricing page. Pricing may change with at least 30 days' notice to active subscribers.
  • Billing is currently handled manually (invoice sent to the email on file, with payment instructions); this may change to automated billing in the future, with notice provided beforehand.
  • Failure to pay within the invoiced period may result in account suspension, restricting Provider access to the dashboard until the account is brought current.
  • Refunds are governed by the separate Refund Policy.
  • Discounted or promotional pricing (e.g., a "founding provider" discount) is offered at Skillverse's sole discretion, applies only as expressly stated at the time it is offered, and is not a permanent or transferable account status.

5. Provider Responsibilities & Warranties

As a Provider using the Service to manage information about children enrolled in your programs, you represent and warrant that:

  • You have obtained appropriate consent from each child's parent or guardian before entering that child's personal information into the Service.
  • You are solely responsible for your own compliance with applicable Namibian law governing work with children (e.g., any applicable safeguarding, screening, or child-protection obligations relevant to your specific activity) — this is explicitly not Skillverse's obligation, and Skillverse makes no representation about your compliance with such laws.
  • Information you post (invoices, bulletin notices, certificates, marketplace listings, banking details on invoices) is accurate to the best of your knowledge.
  • You are solely responsible for your direct relationship with the families you serve, including any disputes, refunds of your own fees, or disagreements related to the activities/services you provide — Skillverse is the software provider, not a party to that relationship.

You agree to indemnify Skillverse against any claim, loss, or liability arising from your breach of these warranties — for example, a claim arising because a Provider entered a child's data without proper parental consent.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose.
  • Post false, misleading, fraudulent, or prohibited content, including on the Marketplace.
  • Attempt to gain unauthorized access to any account, data, or system not your own.
  • Use the Service to harass, exploit, endanger, or make unwanted contact with any minor.
  • Circumvent, disable, or interfere with security features of the Service.

Violation of this section is grounds for immediate suspension or termination without refund.

7. Marketplace

  • The Marketplace is a listings board only. Skillverse does not process payments for Marketplace transactions and is not a party to any transaction between a buyer and seller.
  • Skillverse makes no warranty as to the condition, accuracy, legality, or safety of any Marketplace listing, and bears no responsibility for disputes, non-delivery, or misrepresentation between buyers and sellers. Buyers and sellers transact entirely at their own risk.
  • Listing contact information (phone/email) is shared with other Service users for the purpose of arranging a transaction; Skillverse is not responsible for how that contact information is subsequently used by the recipient.

8. Data Handling

Skillverse's collection and use of personal data is described in the separate Privacy Policy. In summary: Skillverse stores data you and your families provide in order to operate the Service, uses reasonable security measures to protect it, and does not sell personal data to third parties.

9. Intellectual Property

  • Skillverse owns all rights in the Service's underlying software, design, and branding.
  • Providers and Parents retain ownership of the data they input (student records, bulletin content, business information, marketplace listings).
  • By using the Service, Providers grant Skillverse a limited license to display their business name/logo/content within the Service itself (e.g., on their own dashboard, on invoices, on the parent-facing bulletin) as necessary to operate the platform. Skillverse will not use a Provider's business name or logo in its own external marketing without that Provider's separate, prior consent.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Skillverse does not guarantee that the Service will be uninterrupted, error-free, or completely secure. Skillverse is a software tool; it does not vet, endorse, or guarantee the quality, safety, or suitability of any Provider's actual activities or services.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SKILLVERSE'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO SKILLVERSE IN THE THREE (3) MONTHS PRECEDING THE CLAIM. SKILLVERSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

Nothing in this section limits liability that cannot be excluded or limited under applicable law (for example, liability arising from fraud or willful misconduct).

12. Termination

  • Either party may terminate at any time. Providers may cancel their subscription per the Refund Policy.
  • Skillverse may suspend or terminate an account immediately for breach of Section 6 (Acceptable Use) or non-payment.
  • Upon termination, Provider data will be available for export for 30 days before deletion, except where Skillverse is required to retain it longer by law (e.g., financial records).
  • Termination does not relieve either party of obligations incurred prior to termination (e.g., outstanding invoices).

13. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Namibia. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Namibia.

14. General

  • Force majeure: neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control (e.g., internet/power outages, natural disasters).
  • Assignment: Skillverse may assign these Terms in connection with a merger, acquisition, or sale of substantially all its assets, with notice to affected users.
  • Entire agreement: these Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Skillverse regarding the Service.
  • Severability: if any provision of these Terms is found unenforceable, the remainder remains in full effect.
  • No waiver: Skillverse's failure to enforce any provision is not a waiver of its right to do so later.
  • Notices: official notices will be sent to the email address on file with your account.

15. Contact

Questions about these Terms: skillverse27@gmail.com